C4Yourself includes a secure messaging feature that allows users to communicate directly with their caseworkers in a safe, confidential, and convenient way. This eliminates the need for phone calls or in-person visits, making the process more efficient.

Direct Communication with Caseworkers

Users can send and receive messages within the C4Yourself portal, making it easy to:

  • Ask questions about their application or benefits
  • Receive updates and instructions from caseworkers
  • Clarify any missing information or required documents

Secure and Private

All messages sent through C4Yourself are encrypted and protected, ensuring that sensitive information remains confidential. Only authorized caseworkers can access these communications.

Faster Response Times

Instead of waiting on hold during phone calls or visiting an office, users can receive timely responses from caseworkers through the messaging system. This speeds up the resolution of any issues related to their application or benefits.

Notifications for New Messages

Users receive alerts whenever they get a new message, ensuring they stay informed and never miss important updates regarding their case.

Attach Documents to Messages

Applicants can upload and send required documents directly within the messaging system. This makes it easier to provide additional information without needing to submit paperwork separately.

Message History for Reference

Users can access previous conversations with their caseworkers at any time. This helps in keeping track of instructions, requests, and important case-related details.

Conclusion

The secure messaging feature in C4Yourself enhances communication between users and caseworkers, making the application process faster, safer, and more convenient. By allowing direct, encrypted communication and document sharing, this feature improves efficiency and ensures that applicants receive the support they need.